SurveySparrow Review 2021: Features, Pros & Cons

If you are searching for the SurveySparrow review, then you’ve landed to the right place.

In the piece, I am going cover SurveySparrow features, pricing, pros & cons, customer reviews and a lot more.

SurveySparrow Review & Overview

Product NameSurveySparrow
Launch Date2017
Founder & CEOShihab Muhammed
Use ForCustomer Experience Management
Free Trial14-day
Capterra Rating4.4
G2 Rating4.5

What Is SurveySparrow?


Despite its name, SurveySparrow is not a solution that offers just surveys. Instead, it is an end-to-end omnichannel experience management service that allows you to enhance customer experience and employee experience with various tools and technologies. What are the different features offered by this platform, and how can it help you in your organisation? Let’s take a look!

Top Features of SurveySparrow

SurveySparrow offers an experience management platform to businesses packed with sophisticated tools to achieve advanced results.

1. Offline Surveys

What do you do when you have customers spread out in the most remote locations with absolutely no access to the internet? Well, the offline surveys provided by SurveySparrow come to the rescue! This platform also offers an offline survey app that allows you to collect offline data quickly and efficiently.

2. NPS

Customer sentiments are always changing, and it is important for business owners to keep up with changing sentiments. SurveySparrow offers NPS surveys that allows you to judge the pulse of the customer with a single question. Not only this, but users can also take advantage of the NPS Word Cloud and Sentiment Analysis for a detailed explanation of customer sentiments.

3. Conversational UI

Most businesses already have feedback channels established for their customers and employees. However, one of the major problems that most business owners face is regarding survey completion rates. How do you get a bored customer to stay on and complete your survey? Well, SurveySparrow’s conversational UI allows you to do just this! With this feature, you can bring in a chat-like experience and increase survey completion rates by almost 40%!

4. Customisation

Business users need to customise their surveys according to their own needs and requirements. SurveySparrow offers a custom CSS to every user to personalize their surveys however they want. Users can also make use of white labelling to customise almost every single element of their surveys.

5. Insightful Reports

It is essential for customer surveys and employee feedback to generate actionable reports with meaningful insights. With SurveySparrow, you are provided with a click-free dashboard along with superior report filters to generate highly actionable insights from your surveys. With SurveySparrow, the perfect customer and employee experience is just a survey away!

6. Customer Service

SurveySparrow offers excellent customer service to users with a 24/7 live chat feature. The live chat has a usual reply time of less than an hour. You can also reach out to support representatives via phone or email – both of which guarantee quick and helpful responses as well. It also boasts a wonderful community where users regularly participate in discussions, and experts offer best practices and tips for newbies to create the perfect surveys.

7. Apps & Integrations

Integrate SurveySparrow with your favourite applications to smooth out your workflow. It can be integrated with CRM, email marketing tools, website builders, Zapier, forms, webinar software, Stripe, and many other tools.

SurveySparrow Apps & Integrations

How Does SurveySparrow Cost You?

SparrowSparrow offers a pocket-friendly pricing plan to its customers. The plans are made so affordable that you can choose the features you need after a 14-day free trial. To read more about the pricing plans, visit SurveySparrow’s pricing plans.

SurveySparrow Price

SurveySparrow Pros & Cons


  • One of the very best thing about SurveySparrow is that it is completely free to use until you reach 10 responses per survey or 5 questions per survey.
  • It offers several integrations to seamless your workflow.


  • Webhooks are only accessible to customers who have purchased the enterprise package.
  • It would be good to have more customization options.

SurveySparrow Competitors

SurveyMonkey and SurveyPlanet are some of the best SurveySparrow competitors that you should consider.

SurveySparrow Review Final Verdict

SurveySparrow is an excellent end-to-end omnichannel platform that allows you to take your customer and employee experience to the next level. With a highly intuitive and user-friendly platform, you can create mobile-friendly and interactive surveys for all-around business development!

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